Warranty & Repairs
Every Rossum Electro-Music instrument is built to last decades, and backed by the team that designed it.
Two-Year Limited Warranty
Rossum Electro-Music offers a two year warranty against manufacturing defects, covering all parts and labor on our electronic musical instruments (SP-1200 and Eurorack modules), from the date of original purchase.
Normal wear is not a defect and is not covered. That specifically includes OLED display dimming, changes in potentiometer feel, and slider wear.
SP-1200 is hand-assembled and silkscreened in the USA. Consequently, small cosmetic variations which do not affect the function or playability of the instrument are expected and are not manufacturing defects.
What the Warranty Does Not Cover
We do not warranty the product for damage due to abuse: dropping it, crushing it, excessive moisture, excessive heat or cold, fire, or damage caused by improper electrical voltage, electro-static discharge, user modifications, unapproved repairs, or uses beyond what can reasonably be expected of a musical instrument.
Our warranty does not cover lost data or any consequential damages.
Getting an RMA Number
An RMA number is required before returning any electronic product for service or repair. Never ship a module without one.
Before we issue an RMA, we ask customers to work with us to troubleshoot and determine the cause. We may ask for a list of steps that can be followed to reliably replicate the problem, or a cell phone video that shows the problem happening.
Use the support request form and include your serial number (on the rear of the module), your full mailing address with a phone number, and a description of the issue. Ship the module only (no cables or accessories) in the original packaging if possible, with the RMA number written on the outside of the box.
Getting It To Us, and Back
Customers should expect to be responsible for shipping the unit to us and the associated shipment cost. We will return the product at our expense as quickly as we can. Our goal is to have it shipped back to you within 7 days.
Please note that in spite of our best efforts, global supply chain problems in the availability of electronic parts may cause unexpected delays.
For customers outside the USA, Rossum works with regional repair partners in Europe, the UK, and Australia to reduce shipping time and customs complications.
Bought Used?
The warranty is tied to the original purchase date, not to the owner. Rossum has no product registration system and there is no ownership paperwork to transfer. We are committed to supporting all customers and work with second-hand owners on a case-by-case basis. If your used module has a problem, contact support with its serial number.
Repairs Beyond the Warranty Period
We regularly repair modules that are outside the two-year warranty. Contact support with your serial number and a description of the issue, and the team will propose a repair path regardless of warranty status.